Refund policy

Refund Policy

Thank you for shopping with Zeloria.

Personalized Items (Custom Orders)

All of our personalized products are custom-made and crafted specifically for you. Due to the personalized nature of these items, all sales are final and non-refundable.

Please ensure all custom details (names, dates, spellings, etc.) are correct before placing your order. Once your order is submitted, it begins production right away and cannot be changed, canceled, or refunded.

We are committed to delivering high-quality craftsmanship. If your personalized item arrives damaged or incorrect due to our error, please contact us within 3 days of delivery with clear photos, and we will be happy to resolve the issue.

Non-Personalized & Refundable Items

For items that are not personalized, we do accept returns and refunds under the following conditions:

• The item must be unused and in its original condition and packaging.

• You must contact us within 14 days of delivery to initiate a return.

• Return shipping costs are the buyer’s responsibility, unless the item arrived damaged or there was an error on our part.

• A 20% restocking fee will be deducted from the refund amount.

• Once we receive and inspect the item, we will process your refund within 5–7 business days.

• Refunds will be issued to the original method of payment used at checkout.

Please contact us at contact@zelorias.com to request a return or if you have any questions before placing your order.

By placing an order with Zeloria, you agree to this policy.